Terms and Conditions

Lessons take place weekly at the agreed day and time.

Lessons are billed on a rolling monthly basis, with the cost averaged across the year.

Monthly payments:

Monthly payments are collected via GoCardless and are protected by the UK Direct Debit Guarantee.

A minimum of 24 hours’ notice is required to cancel or reschedule a lesson.

Lessons cancelled with less than 24 hours’ notice are charged in full.

Where sufficient notice is given, the lesson can be rearranged as a catch-up lesson.

We appreciate unexpected circumstances can mean you miss your weekly lesson. In cases where you can’t give the

minimum of 24 hours’ notice, the tutor will typically send a short video lesson and some notes for the student to work on. Or if

you’re simply not able to attend the lesson at the scheduled destination, you can do an online video lesson with the tutor.

We understand there may be times that a teacher can’t make a lesson. Where this is known in advance, the

teacher will either arrange a cover teacher to take the lesson or arrange it for a different date. There are always moments

when illness or unexpected circumstances can’t be avoided and you will be credited with a lesson to be booked in at a future date

if cover can’t be arranged.

A minimum of one month’s notice is required to pause or stop lessons.

Notice should be given in writing (email or message).

If you have any questions about lessons or payments, please don’t hesitate to get in touch.